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| Things To Know |

Q. Do you offer a catalog?

A.   Presently, SWH Leatherworks products are “on-line” only and there is much more you can choose from than what is displayed. Just give us a call about what you're looking for...

Q. How long have you been making leathergoods?

A.   I’ve worked with leather over thirty-five years, starting with the first thing I ever made… a gun holster. Through trial and error, practice and opportunities to learn various techniques from some of the best craftsmen in the trade, I’ve honed my skills and focused on specializing in gun holsters and related accessories for both modern day designs and old west styles. But... we make a variety of other leather goods, such as chaps and chinks, saddlebags and rifle scabbards, spur straps, cowboy cuffs, and many personal "daily use" items, such as customized dayplanner and notebook covers, checkbooks, belts, etc.

Q. Are your gunbelts, holsters and other leathergoods really
“custom-made”?

A.   Yes...  I start by cutting the necessary leather parts from top quality U.S. hides, of the appropriate type and thicknesses for the project. Assembly and finishing processes then begin. Gun holsters are fitted for specific guns. Gunbelts, trouser belts, chaps and chinks are fitted to individual customer's measurements.

Q. What guns do you make holster for?

A.  SWH Leatherworks' "Old-West" style holsters will fit many popular single action revolvers, such as "Colt" (and most Colt copies), Ruger ("Old" and "New"style) Vaqueros and Blackhawks, etc.   Some black powder revolver holsters are also available, such as for the Colt 1858 Navy and 1860 Army revolvers.

"Modern" styled gun holsters and related accessories are available for many current day revolver and semi-auto handgun designs. Please call or email us for your gun's holster availability. More models are being added, as demand dictates.

Q. How do I get the gunbelt I want, made to fit “me” ?

A.   When you place your order for such items with us, you're directed on the "Order" Page to take two specific measurements. Do not rely on what the label on your pants or belt says is your size… Measure your size with a measuring tape. I suggest taking these measurements several times, to make sure you are getting the proper measurements needed. (It's better to have someone else take your measurements, as you stand there).

• Waist Measurement : Place the measuring tape around your waistline, on the “outside” of your pants, over the area of the belt loops. Snug the tape up firmly, but not overly “tight” to get this measurement.
  
• Hip Measurement : Generally 3”- 4” below  your waistline. this is the area where a gunbelt is typically worn. Take this measurement in the same manner as the waistline measurement.
  
  If ordering a Trouser Belt, you can take a belt that you currently wear, lay it out on a flat surface and measure with a cloth measuring tape from where the leather folds over the buckle - to the hole you wear the belt at. Follow the center of the belt when measuring... even if it is curved from use. THIS will give you a true measurement for your new belt. If this measurement is not comfortable on your old belt (though you may wear it there), use the tape around the waist method for your measurement. This measurement will be used to mark where the middle hole for the new belt will be... allowing you to still wear the belt if you gain or lose a few pounds. Again, DO NOT RELY ON WHAT YOUR PANTS OR OLD BELT SAYS IS YOUR SIZE!

NOTE: There is often a difference of several inches in size between waist and hip measurements... as there are differences in body make-up from one person to another. It's important to take these measurements correctly.

Q.  What other leather products do you make?

A.  We specialize in gunleather, but we make a variety of goods, as noted throughout our website.  If you don't see something you're looking for on this site, please contact us to determine if I can make what you are looking for. 

Q.  Can I order a holster of one model and gunbelt from another to make the style of “rig” I want?

A.   Many of the holster and gunbelt designs will interchange with one another. You can mix and match to suit your tastes. You can have them in several finishes... oiled “saddle-tanned”, dyed, or “antiqued” finished. And if you choose, decorative touches like “border stamping”, conchos, spots, choice of buckle, etc. are available.

NOTE: (Some displayed products  may show  decorative conchos, spots, “border stamping” and “antiqued” finishes in order to give you a few  decorative ideas. Unless these decorations are described as "standard" for the item you are considering, they are options... available at additional costs.

Q.  How do I order products from you?

A.   After you choose your items and options, you'll add them to your shopping cart by simply “clicking” on the "add to cart" button.  You'll then continue through the “purchase summary” page, to the "order form" and enter your payment and shipping information. You can also order directly, by phone or fax. In either case, please leave a contact phone number, as we personally follow - up with you before beginning any work, to ensure we have all the information necessary for making your leathergoods.

Q.   What is your “Return Policy”?

A.    Our leathergoods are “custom made" upon receiving your order and we stand behind what we sell. Products found to be defective in materials or workmanship may be returned for repair, replacement, or refund at the discretion of SWH Leatherworks. Returned products must be in “as new” condition, showing no signs of use.

(Sorry... Items "personalized" with special decorative hardware, names, initials, or by other means, cannot be returned unless found to be defective in materials or workmanship). Please be sure that the order reflects exactly what you want.

Examine your purchase immediately upon receiving the shipment. Should any defects in materials or workmanship be found, contact SWH Leatherworks as soon as possible, during its normal business hours of 10 a.m. to 5 p.m. (Pacific Standard Time) 
Monday thru Saturday. You must receive “return” instructions and a return number, from us, prior to any other action being taken.

“Returns” must be shipped back to SWH Leatherworks within 5 business days of delivery to you. When returned, SWH Leatherworks will examine the product in question and if it is found to be defective in materials or workmanship, we will repair or replace the item, or issue a “refund” as quickly as possible.

Customer is initially responsible for shipping costs on all returns. If the product is returned due to defects in materials or workmanship and we verify that your claim is correct, we will:

1. Reimburse you for their “return” shipping costs, and...
   
2. Pay shipping costs to return the item to you, once repair or replacement is made.

Please carefully  take all size measurements necessary for your order and ensure any options chosen are listed as you want them. Remember, each product is “custom made”, based on your instructions and it is your responsibility to ensure that all information pertaining to your order is correct.

 * In the event you find you've supplied incorrect info during to order process... Contact SWH Leatherworks immediately. If work has not yet begun on your order, it is possible to correct it.

Q.  How do I pay for my purchase?

A.   A 50% deposit of the total costs is due at the time order is placed.
The balance of payment is due when you are notified that your goods are ready to be shipped.

On products designed to customer's specifications, or items decorated with initials, names, or special designs that "personalize" them, the deposit becomes non-refundable once work begins .

Visa, MasterCard and Discover credit cards accepted.  Payment by check, or check card is also acceptable.

Checks can be sent to SWH Leatherworks, following your order on the web site, or phone order. All checks must “clear” prior to the beginning of work on any order, or before shipment - when a balance is due. 

Credit processing fees (charged to us by the credit processing company) will be included in your "shipping / handling" charges, as part of your total costs for goods on orders purchased with credit cards or check cards.

Note: Your credit card / financial information is not kept on file with us after your payment is processed.

Q.  What is your shipping policy?

A.   SWH Leatherworks will ship orders anywhere within the contiguous United States by U.S Postal, Fed Ex, or UPS. Flat-Rate shipping / handling charges are applied to the total costs for your purchase.

*(State Sales Tax - currently 7.25% will be added to all purchases by California residents).

Please examine your order immediately when it arrives. If any shipping damage to product(s) is found, notify us immediately. Keep the original shipping container and take photos of any damages. SWH Leatherworks is not responsible for any damages incurred during shipping, but we will address the matter with the carrier to help you correct any problem, should it be necessary. We suggest you consider adding shipping insurance to your order. 

Q.  How long will it take to receive my order?

A.   At this time, orders will normally ship within 4-6 weeks of receiving the deposit for goods. We will ship sooner, if circumstances allow. If you need your item(s) in a "hurry", a "Rush" order may be possible - for an additional charge... We will not "bump" another customer's order to get yours completed faster - so, that means longer work days to accomodate you.

We want you to be satisfied with your purchase from SWH Leatherworks and will do what we reasonably can to earn your trust and repeat business!